Terms & Conditions

Our normal business hours are 8.00am – 5.00pm these are our normal trading hours excluding Bank Holidays.

Every effort will be made to carry out the work as agreed with the customer, however, delays do occur and therefore we cannot be held responsible for delays that are beyond our control. If delays do occur we will carry out the work as soon as is practicable.

If damage to plaster and brickwork is caused it will be the customer’s responsibility to make good.

We cannot accept responsibility for any damage to wallpaper, paintwork, tiles, carpet, furniture etc. Any silicone work does not carry any guarantee.

Where possible we will remove waste items from site unless the customer requests otherwise.

Every effort will be made to ensure members are clean, polite and trained for the required work.

Our aim is to ensure the work is carried out to a minimum disruption to the customer. We will take appropriate actions to carry out the work as quickly as possible within the constraints that the items are working and in a safe condition.

Sometimes however good we feel we are, it is possible that we cannot return the facilities to a good working order.

Should this be the case we will inform the customer as soon as all efforts have been made. Do not hesitate to inquire during the work.

The customer should make sure after the work that the requirements have been satisfied. It is much easier when on site to explain or discuss with the customer about any problems that may arise. The customer will be requested to sign the invoice once the work has been completed. The customers’ signature verifies that they are satisfied with the work, the charges for both labour and materials, the manner of the engineer(s) and the condition the property has been left following the work.

The customer must allow us the necessary access to carry out the work.

It is the responsibility of the customer to protect items of furniture, furnishings, fixtures and fittings. We will make reasonable efforts not to cause damage. It is suggested that the customer remove items that are considered to be a problem. If items remain within the working area, it is the responsibility of the customer to cover such items.

Wallpaper and paintwork can sometimes be damaged. It is the responsibility of the customer to take any protective actions felt necessary.

The customer is to obtain all necessary permissions, from any landlord or local authority prior to starting the work.

An electricity supply (220/240v) is often needed. The customer is to provide this supply and also a suitable standard outlet reasonably near to the work. This supply will be of no cost to us.

Should remedial work be needed, we cannot be held responsible for problems arising if the customer does not accept our advice.

It is important to us that our customers understand the nature of the work needed. Please feel free to ask or request any information that will put your mind at rest.

Payment is due when the work is carried out, unless the customer is an account customer previously cleared through our accounts department. These account invoices are due for payment within thirty (30) days from date of invoice unless previously agreed and shown on the invoice. Any invoice outstanding beyond this period will be referred to our solicitors and will be subject to a surcharge of 15% to cover the collection costs incurred. This surcharge together with all other charges and legal fees incurred will be the responsibility of the customer and will be legally enforceable.

WARRANTY  EXCLUSIONS

Blocked drains are excluded from our 12 month warranty unless a NR Heating & Domestic drainage engineer has carried out a full CCTV camera inspection and no defects are found.

FIXED PRICE REPAIRS

*Conditions Apply, Please call for details. For a fixed fee our engineer will carry out a full inspection of the equipment and fault. If our engineer can fix your initial fault without parts there will be no additional charge. If we cannot repair it immediately as parts are required our engineer will provide the customer with a new fixed price which will be agreed prior to the work being carried out. Our new agreed fixed price will include parts & labour that will be required to complete the repair.  Please note: Our standard fixed prices do not include any parts.

OFFERS AND SERVICES

Our offers and our services are provided in good faith and subject to the following terms. We reserve the right to update or alter any of these terms at any time, without notice.

NR Heating & Domestic (“We “or “us”) are committed to protecting and respecting your personal data and privacy. This privacy and cookie policy relates to our use of any personal data we collect from you from any of our services. Whenever you provide such information, we are legally obliged to use your information in line with all applicable laws concerning the protection of personal data; including the Data Protection Act 1998 (DPA) and The General Data Protection Regulation 2016 (GDPR) together, and with other subsequent laws “Data Protection Laws”.

2.1 For the purpose of the Data Protection Laws, the data controller is NR Heating & Domestic, If you want to request more information about our privacy policy or information regarding data protection you should contact us using the details provided below:

FAO: Privacy Officer

Email: Nrheating@hotmail.com

Telephone:0333 772 1453 and ask to speak to the Privacy Officer

3.1 Under the GDPR your rights are:

3.1.1 To be informed – We must make available this privacy notice with the emphasis on transparency over how we process your data.

3.1.2 Access – You are entitled to find out what details we may hold about you and why.

3.1.3 Rectification – We are obliged to correct or update your details.

3.1.4 Erasure – This is also known as the request to be forgotten.

3.1.5 Restrict processing – You have the right to ‘block’ or suppress the processing by us of your personal data.

3.1.6 Data portability – You have the right to obtain and reuse your personal data that you have provided to us.

3.1.7 Object – You have the right to object to us processing your data in relation to direct marketing and or profiling.

3.1.8 Rights in relation to automated decision making and profiling – We do not use automatic decision making or processing.

34.1 We process Personal data. Personal data we process may include name, address and email address. It also may include IP address and cookies (Website). 4.2 Our collection methods are: 4.2.1 Through our website

34.2.2 Through engagement of our services

34.2.3 By communications 4.2.4 Networking

34.2.5 Through engagement of service providers

35.1 We use information held about you to:

35.1.1 ensure that content from our site is presented in the most effective manner for you and for your devices;

35.1.2 provide you with information, products or services that you request from us or which we feel may interest you, where you have consented to be contacted for such purposes or by Legitimate Interests;

35.1.3 carry out our obligations arising from any contracts entered into between you and us;

35.1.4 allow you to participate in interactive features of our service when you choose to do so, e.g. asking a question through our website.

35.1.5 carry out necessary maintenance to our infrastructure; and

35.1.6 notify you about changes to our services

35.2 We also embrace the use of social media and may wish to process any comments made public by you.

6.1 Where we use Legitimate Interests we will record our decision and our method on making this decision. This can be requested by you at any time.

6.2 If you are an existing contact or customer we will only contact you by postal and electronic means (e-mail) with information about services or goods which you have previously purchased from us or enquired about. If you are a new customer, and where we permit selected third parties to use your data, we (or they) will contact you by post or electronic means only if you have consented to this. You can choose to not receive these types of communication by contacting us.

7.1 We will keep your information within the ‘organisation’ except where disclosure is required or permitted by law or when we use third party service providers (data processors) to supply and support our services to you. We have contracts in place with our data processors. This means that they cannot do anything with your personal data unless we have instructed them to do so. They will not share your personal data with any organisation apart from us. They will hold it securely and retain it for the period we instruct.

7.2 Please see below the list of services where we use third party data processors which sets out the categories of recipients of personal data.

 Email ProviderSecure document disposal serviceInternal HR systems providerStorage FacilityCleaning service (Offices)Accountants

Our data retention policy is dictated by the Data Protection Laws and is available for inspection by submitting a written request using the contact details provided in this policy.

Under GDPR you have the right to erasure under specific circumstances. A request for your personal data to be deleted will be decided on a case by case basis and must be submitted in writing to the contact details provided in this policy.

We will correct or update your data without delay provided you make the request in writing to the contact details provided in this policy, clearly specifying which data is incorrect or out of date.

11.1 We strive to be as open as we can be in terms of giving people access to their personal data. Individuals can find out if we hold any of their personal data by making a formal request under the Data Protection Laws. Such requests must be in writing to the contact details provided in this policy. If we do hold your personal data we will respond in writing within one calendar month of your request (where that request was submitted in accordance with this policy).

11.2 The information we supply will: 11.2.1 Confirm that your data is being processed;

11.2.2 Verify the lawfulness and the purpose of the processing;

11.2.3 Confirm the categories of personal data being processed;

11.2.4 Confirm the type of recipient to whom the personal data have been or will be disclosed, and

11.2.5 Let you have a copy of the data in an intelligible form. 

11.3 Please note that you may need to provide identification in order to prove who you are to access your data.

11.4 If you agree, we will try to deal with your request informally, for example by providing you with the specific information you need over the telephone.

11.5 In the instance that we do not hold information about you we will also confirm this in writing at the earliest opportunity.

We keep our privacy notice under regular review and you should check back regularly to ensure you are aware of changes to it. We may display this notice to you from time to time to help ensure you are aware of its contents.

You have the right to complain about the processing of your personal data. Please contact us using the details provided above. If you are still unsatisfied you have the right to complain to the Information Commissioners Office.